We wanted to have our loft done for a really long time

Jo B.
We wanted to have our loft done for a really long time

“We wanted to have our loft done for a really long time but we were very anxious about the money we would have to spend and the quality that we wanted it to be. My husband had a first meeting with Sam and we saw some of his work in our street and we were impressed with it. But although being impressed with his work it was Sam who impressed us the most. His approach and his total commitment to our happiness with his work was really impressive. He delivered exactly what we wanted. Their service was brilliant (it even included mad things that I really did not expected from them like hovering at the end of the day). In fact in the first phase of the work when they were working at break-neck speed they were still knocking at the door and taking their shoes off. We felt at instant ease with them and really really happy and trusting with them. The work was of a really excellent quality. The whole build had four really tiny, minor snags. We were really impressed with them. We had several quotes before we decided on SKD Loft Conversions. We had a slightly cheaper quote but when we asked around (just down the grapevine, my parents are local) and all the people who had work done by this cheaper company have had problems with build quality finishing and lead time. Sam and his team started on a Monday (a Bank Holiday) and finished on the day exactly they said they would finish (to meet the deadline they set themselves they worked on Saturdays and Sundays- but every time they worked in a weekend they came to us first and asked if this was convenient). It is a big deal to have a bunch of strangers in your house, it is very stressful and it is very disrupting but I don’t think they could have de-stressed the experience for us any more. I don’t know how other operators work but they only agreed to take payment on completing fixed portions of the job. Money was handed over in stages when we were absolutely satisfied.”